Privacy Policy

Hitoki respects your privacy. This Privacy Policy explains how 4 LLC DBA Hitoki, referred to as “Hitoki,” “we,” “us,” or “our,” may collect, use, share, and protect information when you visit Hitoki.com, place an order, contact customer support, or otherwise interact with our Site.

By using this Site, you agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy forms part of our Terms and Conditions.

Information We Collect

We may collect information that you provide directly to us, information collected automatically through the Site, and information needed to process orders, provide support, and improve our services.

Contact information, such as your name, email address, phone number, billing address, and shipping address.
Order information, such as products purchased, order history, shipping details, and payment status.
Account information, if you create an account or otherwise provide login-related information.
Customer support information, including messages, requests, returns, warranty inquiries, and other communications with our team.
Technical information, such as IP address, browser type, device information, pages viewed, referral source, and general site activity.
Marketing information, such as email subscription status, preferences, and interactions with promotional communications.

How We Use Information

Hitoki may use collected information to operate the Site, process orders, provide customer support, and improve the customer experience.

To process, fulfill, and manage orders.
To communicate about orders, shipping, returns, refunds, warranty claims, and support requests.
To verify account or order information when needed.
To improve the Site, products, services, and customer experience.
To generate internal reports and understand how customers interact with our Site.
To send marketing communications, offers, or product updates where permitted.
To help detect, prevent, or respond to fraud, unauthorized transactions, policy violations, and security issues.
To comply with applicable laws, regulations, payment processor requirements, and legal obligations.

Orders and Payment Processing

Payment processing services enable this Site to process payments by credit card, bank transfer, or other accepted payment methods. To support payment security, Hitoki shares only the information necessary to complete the transaction with the financial intermediaries and payment service providers involved in processing the payment.

Authorize.net is a payment service provider used by Hitoki to process payments. Payment processors may use information to authorize transactions, manage payment security, support fraud prevention, and provide related payment services.

For more information about how Authorize.net handles personal information, please review Authorize.net’s privacy policy and terms of use.

Shopify Platform

Hitoki.com is provided through Shopify. Shopify may collect and process certain information in connection with operating the ecommerce platform, checkout, order processing, site functionality, security, and related services.

For more information about how Shopify handles personal information, please review Shopify’s privacy policy and related privacy documentation.

Cookies and Similar Technologies

This Site may use cookies, pixels, tags, and similar technologies to support core site functionality, remember preferences, analyze site activity, improve performance, and support marketing or advertising efforts.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Site, including shopping cart, checkout, or account features.

Marketing Communications

If you sign up for email or SMS communications, make a purchase, or otherwise provide your contact information, Hitoki may use that information to send product updates, promotional messages, service messages, or other communications where permitted.

You may opt out of marketing emails by using the unsubscribe link included in those emails. Transactional or service-related messages, such as order confirmations, shipping updates, and customer support replies, may still be sent when necessary.

How We Share Information

Hitoki may share information with service providers and partners that help us operate the Site, process payments, fulfill orders, provide customer support, send communications, analyze performance, prevent fraud, and comply with legal obligations.

Ecommerce platform providers, including Shopify.
Payment processors, including Authorize.net and related financial intermediaries.
Shipping carriers and fulfillment partners.
Email, SMS, analytics, customer support, and marketing service providers.
Professional advisors, legal authorities, or regulators where required or permitted by law.

Hitoki does not sell customer personal information as a standalone business practice. We may share information with service providers as needed to operate the Site, process transactions, communicate with customers, and improve our services.

Data Security

Hitoki takes reasonable measures to help protect information submitted through the Site. However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security of information transmitted to or stored through the Site.

Data Retention

We may retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order administration, customer support, legal compliance, fraud prevention, recordkeeping, warranty support, and dispute resolution.

Age Requirement

This Site is intended only for adults who are at least 21 years of age. We do not knowingly collect personal information from individuals under 21. If we become aware that information has been collected from a person under 21, we may take steps to delete that information where required.

Your Privacy Choices

Depending on where you live, you may have certain rights regarding your personal information, including the right to request access, correction, deletion, or information about how your personal information is used or shared.

To make a privacy-related request, contact us at support@hitoki.com. We may need to verify your identity before completing certain requests.

Third-Party Links

This Site may contain links to third-party websites or services. Hitoki is not responsible for the privacy practices, content, or operation of third-party websites. When you leave this Site, you should review the privacy policy and terms of the third-party website you visit.

Changes to This Privacy Policy

Hitoki may update this Privacy Policy from time to time. Any changes will be posted on this page. Your continued use of the Site after updates are posted constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, contact us at:

Email: support@hitoki.com
Phone: (678) 858-2626

Hitoki
2300 Bethelview Rd Ste 110
#274
Cumming, GA 30040